Hello, I'm Sabu Geet Varghese.

A dedicated and enthusiastic professional with a passion for delivering exceptional customer experiences and driving sales growth. Skilled in building rapport, resolving inquiries, and upselling products or services to meet customer needs. Possesses excellent communication and problem-solving abilities, adept at handling various customer interactions in a fast-paced environment. Strong attention to detail and ability to multitask efficiently. Proficient in utilizing CRM systems and maintaining accurate records. Eager to contribute to a dynamic team and leverage strong interpersonal skills to foster positive customer
relationships and achieve sales targets. Ready to excel in a customer service and sales role.

Let's Connect
Envelope Whatsapp Linkedin Instagram
Fiverr.

Work Experience

  • Demonstrated strong negotiation skills to secure over 125 cost-efficient deals, showcasing the
    ability to drive sales through effective deal-making.
  • Exceeded monthly sales targets by cultivating strong client relationships and delivering
    exceptional customer service, resulting in consistently surpassing revenue goals.
  • Received a high client satisfaction rate, reflecting exceptional customer service, and met the
    monthly sales targets.
  • Interfaced with an average of 45 customers per day, ensuring personalized attention and
    fostering strong rapport through attentive listening and prompt problem resolution.
  • Increased sales through inbound and outbound calls while diligently taking notes during client
    interactions and efficiently preparing comprehensive work quotations.
  • Conducted weekly reports, presented results to managers and provided recommendations of
    campaign performance.
  • Consistently surpassed weekly targets by effectively addressing and resolving an average of
    250 inquiries per week, showcasing exceptional efficiency and dedication.
  • Conducted weekly reports, presented reports to managers and provided recommendations of campaign performance.
  • Fostered positive relationships with potential clients through regular communication, addressing
    inquiries promptly, resulting in acquisition of more than 50 new clients.
  • Executed data-driven digital marketing campaigns that led to increased brand visibility and
    engagement, contributing to 50% increase in client acquisitions.
  • Demonstrated strong written and verbal communication skills in client interactions, providing
    clear updates, reports, and recommendations tailored to client needs.
  • Resolved client concerns, ensuring a smooth client experience, and maintaining a high level of
    client retention, ultimately contributing to meeting and exceeding sales targets.
  • Utilized tools like Google Analytics and SAP ERP to assess campaign performance, identified
    areas for improvement, and implemented adjustments to optimize digital marketing efforts.
  • Educated more than 50 clients on industry trends, digital marketing best practices, and
    emerging technologies, enhancing their understanding and confidence in the services.
  • Supervised administrative operations related to customer management processes of the
    organization that lead to an increase in work efficiency by 50%.
  • Improved time management by setting up Standard Operating Procedures that minimized
    the resolving time of customer grievances.
  • Planned and implemented client acquisition strategies that enabled the company to
    increase their profit by 15%.
  • Reviewed weekly and monthly performance reports which ensured 100% efficiency of the
    customer relations department.
  • Met sales targets through effective implementation of customer-centric strategies and initiatives.
  • Collaborated with senior professionals from varied backgrounds, leveraging collectiveexpertise to contribute significantly to the success of IMARK’s venture development initiatives.
  • Fostered robust relationships with diverse stakeholders, aligning initiatives with IMARK GLOBAL’s commitment to positive impacts on emerging economies.
  • Enhanced customer satisfaction, aligning with IMARK GLOBAL’s commitment to a positive
    impact on emerging economies.
  • Cultivated strong relationships with diverse stakeholders, contributing to ventures
    positively impacting people, places, and economies.
  • Applied a holistic approach, guiding projects from inception to triumphant establishment
    within IMARK GLOBAL’s diverse team.
  • Collaborated with senior professionals from varied backgrounds, contributing to IMARK’s
    venture development success through collective expertise.
  • Executed solutions for governments and organizations, aligning with IMARK’s mission for
    impactful outcomes in emerging economies.
  • Played a pivotal role in positioning IMARK GLOBAL as a knowledge partner, fostering
    innovative ventures in customer relations.
  • Adapted seamlessly to the dynamic venture development landscape, embodying IMARK’s
    ethos in delivering customer-centric solutions for continued success.

2022 - 2023

Customer Service & Client Relations
Optima Communications Inc. - Toronto

2021 - 2022

Client Relations Manager
GThrough Digital

2018 - 2021

Client Relations - Team Leader
IMARK GLOBAL

2015 - 2016

Client Relations Specialist IMARK GLOBAL

Testimonials

Sharon S

CEO
Marketnext Limited

Sabu has been a colleague of mine for a few years. I have always admired his work ethics and passion to get work completed on time. He was great at project management and ensured timelines were met for any project assigned to him. He was a great team player and possessed great leadership qualities.

Sabu has been our go to person for various services and projects that we have undertaken in India. His expertise has helped us to achieve considerable growth in the Indian market. We regard his problem solving abilities to high regards.

Exim Paradise

Al harth Fiber

We have been associating with Gthrough-digital and Sabu from over a year. We are satisfied with their performance and the way Sabu manages the projects. The deadlines are always met and the quality of the work has been top notch.

We have been associating with Sabu for creation of our digital presence and ensuring continuous upgradations of our systems. We are satisfied with his performance and ability to get projects completed.

Dine In Paradise

Education

Master of Business Administration

Dual Specialization-Marketing and Operations

Cochin University of Science and Technology

Bachelor of Commerce

Mahatma Gandhi University
  • Word
  • Excel
  • Powerpoint
  • Content Writing
  • MS Office
  • Leadership
  • Adaptability
  • Communication
  • Strategic Analysis
  • Project Management
  • Client Handling
  • Time Management
  • Movies
  • Sports
  • Traveling
  • Reading
  • English (Full Professional Proficiency)
  • Malayalam (Full Professional Proficiency)
  • Hindi (Full Professional Proficiency)
  • Tamil (Limited Working Proficiency)